Advocates For You

Insurance claims & processes

Full Support Throughout
The Process

Updates throughout
the job

We prevent high
insurance premiums

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(312) 754 0130

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We Know the insurance process to keep you moving forward

ServiceMaster Fire & Water Cleanup Services handles insurance claims on your behalf and bills them directly. We are happy to help guide you through this process.

INSURANCES terminology

get the most out of your insurance policy

If you are not familiar with understanding your insurance policy, then you are not alone. Thousands of homeowners buy policies without being aware of what is covered, the terminology and how your rate is affected. Insurance has a reputation for being "boring" and we are here to help you become familiar with information you need to know.

What is not covered?

Burst Pipe Repairs; the water restoration is covered, although the repair & fixing the pipes are not.

Floods & Earthquakes; this requests special flood insurance.

Common factors affecting your insurance premiums

Neighborhood

Home Value

Crime

Your Pet Breed

Type of Stove

Weather

Distance to Fire Department

Credit History

Flood Area

Terminology

Replacement Cost; the full amount to replace your home.

Actual Cash Value; how much the insurance company values your home after taking in description.

Insured; who is covered under your insurance policy eg, people in household, visitors and pets.

Deductible; the amount the homeowner pays upfront before insurance company pays out the rest of the loss.

THE WATER CLAIM PROCESS

Inspect for large
losses after damage

If so, please call us & we'll arrive at your request.

documenting damage
we file your claim

We make sure the
damage is covered by
your insurance policy.

meet with your
insurance adjuster

We prevent further losses and advocate on your behalf.

we begin repairing
immediate damage

We fix true damage so you don't overpay.

Inspect for large
losses after damage

Restoring all damage,
we leave your home to your standards.

THE FIRE CLAIM PROCESS

documenting damage
we file your claim

We inventory the
damage & personal
belongings as well.

we Secure your
home's safety

We provide board up
service to prevent
looting.

meet with your
insurance adjuster

We prevent further losses and advocate on your behalf.

we begin repairing
immediate damage

We fix true damage so you don't overpay.

Inspect for large
losses after damage

Restoring all damage,
we leave your home to your standards.

have a question?

if you have any other questions, contact us via email or a hassle-free phone call

Do I call my insurance company first or a restoration company?

You should understand and be familiar with your insurance policy limits and coverage before calling a restoration company. We can help navigate your restoration needs by bringing up your policy for us to review together.

    How much do claims cost upfront?

    Often, you will be responsible for the insurance deductible amount on your policy upfront. The claim amount will be typically paid out upon completion of the fire restoration process. For example, if a water restoration cost is $5,000, the homeowner will be responsible for the deductible, usually $1,000 & the insurance pays out $4,000.

    how can i find out what is covered by my insurance policy?

    Most property insurance covers 100 percent of your fire damage cost, but you’re responsible for paying a set deductible. Your agent or adjuster is your best resource for coverage information, and our staff at ServiceMaster Fire & Water Damage Cleanup Services can help you navigate the process.

    how can i guarantee my claim will be covered?

    Your agent or adjuster is your best resource for coverage information, and our staff at ServiceMaster Fire & Water Damage Cleanup Services can help you navigate the process.

    will my insurance premium go up?

    The general answer is it depends on the type of claim and where you live in the U.S. Generally, you should save your insurance claims for those potentially catastrophic events that are beyond your control, like a fire and smoke damage. Use your insurance for the big things and take a higher deductible, even if it’s not a giant premium credit, because it is not always a good idea to submit claims for less than $1,000, $2,000, $3,000. If you can afford to increase your deductible, that may not only save you money, but will also keep you from making numerous small claims in the first place.

    How we win claims

    Insurance Water Claim Process

    ServiceMaster Fire And Water Cleanup was recently called in by a desperate homeowner in Chicago. The customer was out of town spending some time in their second residence when the water supply line to the toilet burst in the second floor bathroom in the primary Chicago residence. The supply line remained running at high pressure for about seven to ten days with no one at home. As a result, the home had suffered with a a high degree of water damage. Ms. Calhoun was very stressed when she called ServiceMaster Fire And Water Cleanup Services and explained the water damage emergency. The office scheduler informed Ms. Calhoun that the Project Manager would arrive on site within the hour to assess the damage. The ceilings in the living room (double layered with insulation) had completely collapsed all over the customer's contents.

    RESTORE YOUR PEACE OF MIND

    312.754.0130

    Don't let the unexpected disrupt your life. We are more than a fire damage restoration service. Let us answer all the your questions and concerns.

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